West Jordan Lemon Law

Utah Lemon Law claims are filed statewide with the Utah Division of Consumer Protection at 160 East 300 South in Salt Lake City. West Jordan is in Salt Lake County, and the Division investigates and evaluates every Utah Lemon Law complaint under Utah Code Section 13-20-4 before a consumer may file a civil action. If your manufacturer has a 16 C.F.R. Part 703 certified arbitration program approved for Utah, you must complete that arbitration first. Any subsequent court action by a West Jordan resident would be filed in the Third Judicial District Court for Salt Lake County in downtown Salt Lake City.

Under Utah Code Section 13-20-5, the law presumes a reasonable number of repair attempts has been made when, within the manufacturer's express warranty or the first year following delivery (whichever is earlier), the same nonconformity has been the subject of four or more repairs and still exists, or the vehicle has been out of service for cumulative 30 or more business days. You must also have given the manufacturer prior written notice and at least one final opportunity to cure. Keep every repair order from your West Jordan-area dealer and send manufacturer notice by certified mail well before the one-year window closes.

Yes, both qualify as new motor vehicles under Utah Code Section 13-20-2 if delivered in Utah and still within the original express warranty or the first year and 12,000 miles, whichever is earlier. Unlike most Wasatch dealers, Tesla and Rivian do not participate in BBB AUTO LINE, so you can typically file directly with the Utah Division of Consumer Protection without exhausting a manufacturer arbitration program. Mobile-service visits, ranger visits, and remote diagnostic sessions still count as repair attempts under Section 13-20-5, but only if Tesla or Rivian generates a written service record — insist on one for every interaction.

A Could Not Duplicate notation does not negate your repair attempt. As long as you delivered the vehicle to an authorized Utah service facility and reported the defect, that visit counts toward the four-attempt threshold under Utah Code Section 13-20-5. Demand a written repair order for every visit, even diagnostic-only or software-update visits. After the fourth attempt or 30 cumulative business days out of service, send manufacturer notice by certified mail and file your complaint with the Division of Consumer Protection in Salt Lake City.

Only if it is still within the manufacturer's original express warranty or the first year and 12,000 miles following the original delivery to the first retail buyer. Utah does not have a separate used-car lemon law. Most used vehicles sold by West Jordan dealers have already exceeded that one-year coverage window. Those buyers typically pursue claims under the federal Magnuson-Moss Warranty Act if any written or implied warranty remains, the Utah Consumer Sales Practices Act for deceptive sales conduct, or breach-of-warranty actions under Utah's UCC.

Often yes. Under Utah Code Section 13-20-6, if the manufacturer has established an informal dispute settlement procedure that complies with 16 C.F.R. Part 703 and is approved for use in Utah, the consumer must use that program first. Ford, GM, Toyota, Honda, Volkswagen, Hyundai, Kia, and most other major automakers participate in BBB AUTO LINE in Utah. The arbitration is free to the consumer and binding only on the manufacturer if the consumer accepts the award. If your manufacturer is not in BBB AUTO LINE, you may file directly with the Division of Consumer Protection.

If you prevail, the manufacturer must either replace your vehicle with a comparable new motor vehicle or refund the full purchase price including sales tax, license, registration, and collateral charges, less a reasonable allowance for the consumer's use before the first nonconformity report. Successful court claims also recover costs and reasonable attorneys' fees under Utah Code Section 13-20-4. Utah's Lemon Law does not authorize treble or punitive damages on its own — West Jordan consumers seeking broader relief typically add a parallel claim under the federal Magnuson-Moss Warranty Act or the Utah Consumer Sales Practices Act.